Your Trusted Partner for Professional Outsourced Customer Support

Independent, Policy-Aligned Support Partner

Our team follows strict internal protocols to ensure every inquiry is handled accurately, consistently, and in alignment with your business rules. Whether you run a single store or a multi-brand portfolio, we operate as your dedicated support backbone — without the cost and complexity of an in-house team.

Focused on Protection & Experience

We balance two priorities: protect your operations from unnecessary risk, and maintain a respectful, transparent experience for your customers. Every ticket is documented, every decision is traceable, and every response is anchored in your published policies.

Customer Support Outsourcing

We handle inbound customer communication through email or ticketing systems, including questions about orders, delivery times, tracking updates, and product information. Our agents communicate in a neutral, corporate tone that reinforces trust in your brand.

Billing & Subscription Management

We manage subscription changes, cancellations, renewal explanations, and billing clarifications based on your terms. This includes customers who are confused about “subscription vs. one-time purchase” and those who need clear guidance on what they agreed to at checkout.

Refund & Return Processing

Our team processes refund and return requests calmly and professionally, fully in line with your refund policy. We set expectations clearly, request the necessary documentation, and ensure that both you and your customers understand the outcome.

Chargeback Prevention & Dispute Support

We specialize in proactive communication that reduces chargebacks and regulatory complaints. When disputes are filed, we help you prepare documentation based on your policy, order history, and communication log — ensuring you are never unprepared.

Policy Enforcement & Compliance

Every ticket is processed according to your published policies. No exceptions. No ad-hoc promises. No inconsistent decisions. This disciplined approach creates a predictable pattern of interactions, which is critical for long-term brand and payment-processor trust.

System Integration & Centralization

We integrate with Shopify, WooCommerce, ClickFunnels, Funnelish, Gorgias, Zendesk, Freshdesk, or your internal CRM. Multiple stores and brands can be managed through a centralized support structure operated by Customer Care Group LLC.

Clear Boundaries. Clear Procedures.

Our role is not to “bend the rules,” but to apply them. We communicate clearly that we operate on behalf of the merchant and that all decisions are executed according to the merchant’s published policies. This structure protects both you and your customers — and dramatically reduces operational risk.

Core Verticals

• Health & wellness brands
• Supplements & nutraceuticals
• Beauty & skincare companies
• Fashion & accessories labels
• Home & lifestyle brands
• Digital product and info-product merchants
• Subscription-based services
• DTC & dropshipping stores

Regulated & Sensitive Segments

For merchants operating in more sensitive or compliance-heavy verticals, we apply an even more controlled and documented communication framework. Every claim, explanation, and response is aligned with your approved language and legal guidance.

Full Customer Support Outsourcing

Customer Care Group LLC manages 100% of your ticketing and customer communication. Ideal for brands that want to completely externalize support and focus exclusively on marketing, product, and operations.

Hybrid Support Model

Your team handles general inquiries, while we manage refunds, escalations, billing, subscription confusion, and other high-impact cases. This keeps your most sensitive tickets in professional, policy-driven hands.

Dispute & Chargeback Shield

We focus on chargeback prevention, dispute readiness, and complaint handling. Our communication is designed to clarify expectations early, minimize misunderstandings, and protect your merchant accounts from avoidable disputes.

On-Demand Subscription Desk

A specialized support line for subscription-related tickets only — cancellations, renewals, plan changes, and billing clarifications. Perfect for subscription-heavy businesses that want a clean, documented process.

Step 1 — Onboarding Call

We learn your business model, vertical, refund policy, subscription terms, and brand rules. This includes reviewing your checkout flows, policy pages, and any legal or compliance guidelines you already have in place.

Step 2 — System Integration

We connect to your CRM or helpdesk (e.g., Gorgias, Zendesk, Freshdesk, or custom tools), and align our workflows with your internal structure for orders, tickets, and tags.

Step 3 — Custom Support Scripts

Together, we define template responses for refunds, subscription cancellations, delayed shipments, damaged products, and high-risk situations. These scripts are always grounded in your official policies.

Step 4 — Launch & Ongoing Handling

Our agents begin handling communication on your behalf. You maintain full visibility while we execute — consistently, calmly, and professionally.

Step 5 — Optional Weekly Reporting

We provide overviews of ticket volume, primary reasons for contact, refunds issued, high-risk cases, and dispute-related activity. This gives you a clear picture of your customer experience and risk exposure at all times.